Globalstar Shared Prepaid Card 500

Shared Prepaid FAQ

What is Shared Prepaid?

The Shared Prepaid service is a Duplex Service that allows you to use another subscriber’s Globalstar phone to call any destination or connect to the internet using the credit available on a Prepaid card or voucher. As opposed to Postpaid, Prepaid does not require any monthly or annual fee and there are no contractual obligations. You are free to purchase vouchers whenever you see fit.

How much does a Prepaid phone call cost?

The effective rate per minute depends on the Prepaid voucher purchased and the destination. Five Prepaid vouchers are available: 50, 100, 250, 500 and 1000 minutes. The suggested retail rate varies from 60 cents per minute to as low as 48 cents per minute for calls to any destination across the world except for calls to Other Satellite Networks. In such case, the cost per minute will be tenfold. In other words, 10 minutes will be discounted from your pool of minute for every minute of call.

How are calls to other Globalstar phones charged?

These calls are charged like a call to any destination across the world.

Are Data connections possible from a Personal Prepaid Phone?

Yes. Circuit Switched Data connections are available from January 2014. Packet Data Connections are available from March 2014.

What are the increments?

Calls to worldwide fixed and Mobile destinations are deducted from your account per increment of 1 minute regardless of the nature of the call (Voice or Data). Calls to Other Satellite Networks are deducted from your account per increment of 10 minutes.

Are the Shared Prepaid vouchers only available in the shape of physical plastic card?

No. Based on your needs, you can either purchase physical cards or virtual Prepaid vouchers from your local Dealer.

Where can I find Shared Prepaid vouchers?

You can order them from your local dealer.

How do I use the Shared Prepaid Service?

You can access the Shared Prepaid Service by dialling into the Pre-paid IVR system from a Globalstar handset via language specific short codes i.e. English 821; French 823; Portuguese 825; Arabic 828; Spanish 822; German 824; Italian 827. The system prompts for a PIN which you get by scratching off a panel on their Shared Pre-paid card. In the case of an electronic voucher, the PIN will be displayed on the voucher. The system will then prompt you for your destination number.

What is the IVR?

The IVR (or Interactive Voice Response) platform is your Personal Prepaid User Interface. This Interactive Menu will guide you through the options to manage your account, recharge your balance and check your Voicemail.

What Globalstar phone does Shared Prepaid work with?

Shared Prepaid is currently available to Qualcomm GSP phones such as GSP1600 and GSP1700 Mobile handsets or GSP2900 fixed phone, whether the phone is active with a Postpaid Plan or the Personal Prepaid Service.

Do my minutes expire if I do not use my phone for an extended period of time?

Each recharge has a limited period of validity once loaded on your account. This validity period is written on the physical card and varies from 60 to 365 days depending on the size of the card or voucher.

How can I check how much time I have left before my credit expires?

The Shared Prepaid IVR system will play a pre-call ‘number of minutes’ message when the balance is lower than 15 minutes. During the call, the IVR System will play an in-call ‘low balance warning’ when the balance reaches 2 minutes.

Can I buy a Shared Prepaid recharge and keep it indefinitely until the day I need to use it?

Cards have an expiry date printed on them. They must therefore be loaded in your account before that date otherwise the minutes they contain will be lost.

How much does it cost to call the IVR?

Calling the Shared Prepaid IVR using one of the short code numbers is Free of charge.

Where does Shared Prepaid service work?

Your Shared Prepaid Service is available in the Globalstar Europe Prepaid Home zone which map is available online at http://ts2.pro/pdf/globalstar-coverage.jpg

Is it possible to roam with a Shared Prepaid Phone in other Service areas?

No. Shared Prepaid Phones can only be used within our Home Zone. Our Home Zone currently covers both Globalstar Europe and Globalstar Avrasya Service areas. We will later extend the Shared Prepaid coverage map to include additional Globalstar service areas into our Home Zone. North and Latin America Service Areas are to be added to our Home Zone from March 2014.

I already have a Globalstar phone active with a Postpaid Plan. Can I also use it with a Shared Prepaid phone?

Yes. This is precisely the purpose of this service.

What about SMS?

SMS is not available to Shared Prepaid Service.