Online Store Terms and Conditions https://ts2.store/en/

1. Seller

The regulations define the rules for using the store, placing orders, payments, delivery, complaints, and withdrawal from the contract.

The terms and conditions are available free of charge on the store's website in a manner that allows them to be downloaded, saved, and printed.

2. Definitions

1. Shop – an online store operating at the address https://ts2.store/en/.
2. Seller – TS2 SPACE Ltd. o.o.
3. Client – a natural person, legal person, or organizational unit who places an order or uses the store.
4. Consumer – a natural person entering into an agreement not directly related to their business or professional activity.
5. Entrepreneur with consumer rights – a natural person conducting business activity who enters into a contract directly related to their business activity, but not of a professional nature for them.
6. Entrepreneur – A client who is neither a Consumer nor an Entrepreneur with consumer rights.
7. Goods – an item offered in the store, in particular satellite equipment, telecommunications equipment, accessories, and other products available in the store's offer.
8. Card prepaid – a card, voucher, code, or other top-up intended for the use of satellite telephony services or related services.
9. Order – the Client's declaration aimed at concluding a sales agreement.
10. Customer account – a free store feature that allows you to save Customer data and order history.
11. Business days – days from Monday to Friday, except for public holidays in Poland.

3. Terms of Use of the Store

1. The customer can use the store as a registered user or place an order without registration.
2. To use the store, you need: a device with Internet access, an up-to-date web browser, an active email address, and enabled cookies and JavaScript support if required for the proper functioning of the store.
3. The customer should use the store in accordance with the law, good practices, and the regulations.
4. It is prohibited to provide unlawful content, content that infringes on the rights of third parties, is misleading, or disrupts the operation of the store.
5. The seller may temporarily restrict access to the store for technical, security, or system maintenance reasons.

4. Products and information in the store

1. The store sells goods and cards prepaid for satellite phones and related services.
2. Information about products, prices, availability, delivery time, and shipping costs is provided in the store before placing an order.
3. Product photos are for illustrative purposes only. The key features of the product are specified in the product description.
4. The prices displayed in the store are gross prices, unless explicitly stated otherwise.
5. If the store displays prices in different currencies, the final price and payment currency are indicated to the Customer before placing the order.
6. The delivery cost may require individual confirmation, especially for international shipping, oversized parcels, specialized products, or deliveries to countries with limited courier service availability.
7. The seller does not offer products made to individual customer orders, unless expressly agreed otherwise in separate correspondence.

5. Placing orders

1. Orders can be placed through the website https://ts2.store/en/, by e-mail to the address [email protected] or by phone at +48 22 364 58 00.
2. To place an order through the online store, the Customer selects a product, provides the required information, chooses the payment and delivery method, and confirms the order.
3. Before placing an order, the Customer receives a summary including at least: product details, price, taxes, delivery cost (if known), estimated delivery time, selected payment method, and Customer information.
4. Clicking the order confirmation button means placing an order with an obligation to pay.
5. After placing the order, the Seller sends the Customer a confirmation of receipt of the order to the provided email address.
6. The sales agreement is concluded at the moment the Seller confirms acceptance of the order for processing.
7. If fulfilling the order requires prior confirmation of delivery costs, product availability, export restrictions, data compliance, or payment terms, the Seller will contact the Customer before accepting the order for processing.
8. The seller may refuse to fulfill the order if the product is unavailable, payment has not been made, the customer's data is incomplete or incorrect, fulfillment would violate legal regulations, sanctions, export restrictions, or decisions of competent authorities, delivery to the specified country or address is not possible, or the order indicates an error, abuse, or an attempt to circumvent the terms and conditions.

6. Payments

1. Available payment methods may include credit card, PayPal, bank transfer, and other methods indicated in the store.
2. The availability of individual payment methods may depend on the country of delivery, order value, currency, type of product, or customer status.
3. The order is processed upon receipt of payment, unless the Seller and the Customer have agreed otherwise.
4. In the case of a bank transfer, the Customer should make the payment to the account indicated by the Seller and include the order number in the transfer title.
5. If payment is not made within 3 business days from placing the order, the Seller may cancel the order after prior notification to the Customer.
6. Payment operators may apply their own terms and conditions, fees, exchange rates, and security procedures. The seller is not responsible for services provided independently by payment operators.

7. Delivery

1. The store ships products to most countries worldwide, as long as delivery is possible and legal.
2. The costs and estimated delivery time are provided in the store or confirmed individually before the order is accepted for processing.
3. The order completion date is indicated during the order placement or in the confirmation of order acceptance for processing.
4. The delivery time consists of the order preparation time, the transport time carried out by the carrier, and any customs clearance or inspections required by law.
5. When shipping outside of Poland or the European Union, the Customer may be required to pay customs duties, import taxes, administrative fees, or other charges required in the country of delivery. Unless otherwise stated, these charges are the responsibility of the Customer.
6. The customer should collect the shipment and check its condition upon receipt.
7. In the case of visible damage to the shipment, it is recommended to draw up a damage report with the carrier and contact the Seller. The absence of a report does not limit the rights of the Consumer or the Entrepreneur with consumer rights.
8. In the case of Entrepreneurs, the risk of accidental loss or damage to the goods passes to the Customer at the moment the goods are handed over to the carrier, unless mandatory legal provisions state otherwise.

8. Cards prepaid and top-ups

1. Cards prepaid, vouchers, codes, and top-ups are intended for use with satellite telephony services or related services in accordance with the rules of the respective service operator.
2. Information about the value, importance, scope of operation, and limitations of the card prepaid are provided in the product description or in the information given to the Customer before purchase.
3. After activation, use, disclosure of the code, or commencement of the service related to the card prepaid The possibility of return may be limited in accordance with legal regulations.
4. If the card prepaid If it is a matter of digital content or a digital service provided before the withdrawal period expires, the Consumer may lose the right to withdraw from the contract only if they have given prior consent and have been informed about the loss of this right.
5. The Seller is not responsible for the quality, range, availability, or continuity of services provided by external satellite operators, unless the Seller's liability arises from mandatory provisions of law.

9. Right of withdrawal from the contract

1. The Consumer and the Entrepreneur with consumer rights may withdraw from a distance contract within 14 days without providing any reason.
2. The 14-day period is counted: for goods – from the day the Client or a third party indicated by the Client, other than the carrier, takes possession of the goods; for services, digital content, or cards prepaid not having the form of tangible things – from the date of conclusion of the contract.
3. To withdraw from the contract, the Customer should inform the Seller of their decision by means of an unequivocal statement, for example by email to the address [email protected].
4. The customer may use the contract withdrawal form, but it is not mandatory.
5. The customer should return the goods without delay, no later than 14 days from the day on which they withdrew from the contract.
6. The return should be sent to the following address: TS2 SPACE Ltd. o.o., Aleje Jerozolimskie 65/79, unit 15.03, 00-697 Warsaw, Poland.
7. The customer bears the direct cost of returning the goods, unless the Seller has agreed to bear this cost.
8. The seller shall refund the payments received from the Customer, including the cost of the cheapest standard delivery offered by the store, no later than within 14 days from the date of receipt of the statement of withdrawal from the contract.
9. The seller may withhold the refund until they have received the goods back or the customer has provided proof of their return, whichever occurs first.
10. The refund is made using the same payment method that the Customer used, unless the Customer agrees to a different refund method that does not incur any costs for them.
11. The customer is responsible for any reduction in the value of the goods resulting from using them in a manner that goes beyond what is necessary to determine their nature, characteristics, and functioning.
12. The right to withdraw from the contract does not apply in cases provided for by law, in particular when the subject of the contract is an item delivered in sealed packaging which, after opening, cannot be returned for health or hygiene reasons; an item inseparably connected with other items after delivery; a service fully performed with the prior consent of the Client; digital content not supplied on a tangible medium after the commencement of performance with the Client's consent; or a card. prepaid, a code or top-up that has been activated, used, or delivered in a manner resulting in the loss of the right of withdrawal in accordance with legal regulations.

10. Consumer complaints and conformity of goods with the contract

1. The seller is liable to the Consumer and to the Entrepreneur with consumer rights for the conformity of the goods with the contract under the terms specified in the Consumer Rights Act.
2. The goods are in conformity with the contract if, in particular, their description, type, quantity, quality, completeness, functionality, compatibility, interoperability, and suitability for the purpose communicated by the Customer to the Seller and accepted by the Seller are in accordance with the contract.
3. A complaint can be submitted by email to the address [email protected], in writing to the Seller's address or in another manner agreed with the Seller.
4. The complaint should include the client's first and last name or company name, order number if known, a description of the problem, the client's request, and contact details.
5. If it is necessary to provide the goods in order to process the complaint, the Seller will inform the Customer about the method of delivery.
6. The consumer may primarily request the repair or replacement of the goods.
7. The seller may choose to replace instead of repair, or repair instead of replace, if the method chosen by the Customer is impossible or would involve excessive costs.
8. If repair or replacement is impossible, unprofitable, ineffective, or the Seller has not brought the goods into conformity with the contract within a reasonable time, the Customer may demand a price reduction or withdraw from the contract if the lack of conformity with the contract is significant.
9. The seller responds to the complaint within 14 days from the date of its receipt.
10. Failure to respond within 14 days constitutes acceptance of the complaint in accordance with the Consumer's request, if such an effect results from applicable legal regulations.
11. The response to the complaint is provided on paper or another durable medium, in particular by e-mail.

11. Complaints from entrepreneurs

1. With respect to Entrepreneurs, the Seller's liability under the warranty for defects is excluded to the fullest extent permitted by law.
2. This exclusion does not apply to Consumers or Entrepreneurs with consumer rights.
3. The entrepreneur should inspect the shipment at the time and in the manner customary for shipments of that type and immediately report any transport damage to the Seller and the carrier.
4. The seller may consider the Entrepreneur's complaint voluntarily, in particular based on the manufacturer's warranty or individual commercial arrangements.

12. Manufacturer's warranty

1. Some products may be covered by a manufacturer’s, distributor’s, or importer’s warranty.
2. Warranty information is provided in the product description, warranty card, product documentation, or on the manufacturer's website.
3. The warranty is a voluntary commitment by the guarantor and is valid under the terms specified by the guarantor.
4. Warranty rights do not limit the rights of the Consumer or the Entrepreneur with consumer rights arising from the provisions on the conformity of goods with the contract.

13. Customer account

1. The customer can create an account in the store, but it is not necessary to place an order.
2. Creating an account is free of charge.
3. The client should provide information that is true, current, and consistent with the actual state of affairs.
4. The client is responsible for maintaining the confidentiality of the account access data.
5. The client may request account deletion at any time by sending a message to the address [email protected].
6. The seller may block or delete the account if the customer violates the law, the regulations, the rights of third parties, or uses the store in a way that disrupts its operation.
7. Before deleting the account, the Seller may retain data necessary to fulfill legal, tax, accounting, complaint-related obligations, or for defense against claims.

14. No newsletter and no customer reviews

1. The store does not offer a newsletter under these terms and conditions.
2. The store does not publish customer reviews of products.
3. If the store launches a newsletter, review system, loyalty program, or other features in the future, the Seller will appropriately update the terms and conditions or publish additional rules for using these features.

15. Personal data

1. The administrator of Clients' personal data is TS2 SPACE Ltd. o.o.
2. Personal data is processed in particular for the purpose of handling orders, processing payments, delivering products, handling complaints and returns, managing customer accounts, fulfilling tax and accounting obligations, and pursuing or defending against claims.
3. Detailed information about the processing of personal data can be found in the Privacy Policy available on the store's website.
4. The seller applies technical and organizational measures appropriate to the risk associated with the processing of personal data.

16. Intellectual Property

1. The content available in the store, in particular texts, photos, graphics, page layout, trademarks, and designations, is legally protected.
2. Using the store does not grant the Customer any rights to the content available in the store.
3. The names of manufacturers, products, services, and trademarks belong to their respective owners and are used solely for the purpose of product identification.

17. Legal, export, and sanctions restrictions

1. Some products offered in the store may be subject to export, import, sanctions, telecommunications, customs, or other legal restrictions.
2. Before fulfilling the order, the seller may ask the customer for additional information needed to assess the possibility of legally selling, shipping, or activating the product.
3. The seller may refuse to fulfill the order or cancel it if its fulfillment could violate legal regulations, sanctions, export restrictions, decisions of public authorities, satellite operators' regulations, or safety rules.
4. The client is responsible for ensuring that the import, possession, activation, and use of the product comply with the laws of the country to which the product is delivered or in which it will be used.

18. Liability

1. The Seller is liable to Consumers and Entrepreneurs with consumer rights in accordance with applicable law.
2. With respect to Entrepreneurs, the Seller's liability is limited to actual damage and does not cover lost profits, to the fullest extent permitted by law.
3. The Seller is not liable towards Entrepreneurs for interruptions in the operation of the store, carrier delays, actions of payment operators, customs, sanction, import, or export restrictions, nor for the operation of satellite services provided by external operators, unless mandatory provisions of law state otherwise.
4. No provision of the regulations limits the rights of the Consumer or the Entrepreneur with consumer rights arising from mandatory provisions of law.

19. Out-of-court dispute resolution

1. The consumer may use out-of-court methods for handling complaints and pursuing claims.
2. The consumer may, in particular, turn to the municipal or district consumer ombudsman, the Trade Inspection, consumer organizations, or the competent permanent arbitration court, if the given case can be considered by it.
3. Information about out-of-court methods of resolving consumer disputes is available on the website of the Office of Competition and Consumer Protection.
4. The use of out-of-court dispute resolution methods is voluntary, unless specific regulations provide otherwise.

20. Changes to the regulations

1. The Seller may amend the terms and conditions for important reasons, in particular in the event of changes to legal regulations, changes in the operation of the store, changes in payment or delivery methods, changes to the Seller's data, or the need to improve security or customer service.
2. For orders placed before the change of the regulations, the regulations in force at the time the order was placed shall apply, unless otherwise provided by law.
3. Customers who have an account will be informed of significant changes to the terms and conditions in a manner that allows them to review these changes.

21. Final Provisions

1. Contracts concluded by the store are governed by Polish law.
2. The choice of Polish law does not deprive the Consumer of the protection granted to them by the mandatory provisions of the law of the country of their habitual residence, if such protection arises from those legal provisions.
3. Disputes with Consumers and Entrepreneurs with consumer rights are resolved by the competent common courts in accordance with applicable regulations.
4. Disputes with Entrepreneurs are settled by the court having jurisdiction over the Seller's registered office, unless mandatory provisions of law state otherwise.
5. If any provision of the regulations proves to be invalid or ineffective, the remaining provisions shall remain in force.
6. In matters not regulated by these terms and conditions, the applicable provisions of Polish law shall apply, in particular the Civil Code, the Consumer Rights Act, the Act on the Provision of Electronic Services, and the regulations concerning the protection of personal data.

22. Withdrawal form

The form can be used, but it is not mandatory.